We work continuously to ensure that we always deliver at a quality that meets our customers' expectations. This means that our complaint and rework rate is very low.
Quality
Our competent and dedicated employees all help to ensure our quality. That is why all employees receive thorough training in our processes at start-up.
We have clear procedures for training employees and assigning responsibilities in our production. We have also developed documented instructions for all our processes.
If our operator experiences any issues with your goods that could compromise our treatment, our quality department or sales department will contact you to clarify the further process.
At daily morning meetings with participation from quality, production, development and sales, all current issues are addressed to ensure coordinated efforts, information flow and progress.
If you as a customer experience any errors in your goods, our quality department, in collaboration with other functions in the company, will ensure a quick complaint handling process to minimize any inconvenience for you. We ensure that all data relating to complaints is stored, and we use the knowledge we gain to avoid future occurrences.
Certificate
As a standard, we attach a certificate to all orders. The certificate contains information about the order's basic data, coating thickness (average value), adhesion test, measuring equipment, and any remarks about the order. The certificate is attached to the product but can be sent by email if requested.
If necessary, we also have the ability to attach a measurement report.
Control
We have a modern control room with XRF measuring equipment, micrometers, as well as both analogue and digital microscopes. This ensures a thorough and consistent control of our coatings.
IT
In 2020, we introduced SAP B1/BEAS as a new ERP system. This helps to ensure our quality work, as we thereby ensure correct, uniform data throughout the company and greater opportunity for follow-up on all processes. All our data is thus gathered in one system.
We have an efficient firewall and backup of all our data, so that we are assured that we can be back up quickly after any breakdowns.
Others:
RMI_CMRT_6.01
Reach & RoHs
Product overview
Excerpt from our environmental policy
- We implement environmentally conscious management by integrating environmental management as an essential element in management functions.
- We continuously develop our environmental policy and results in accordance with technical and scientific developments, our customers' needs and society's expectations, with legal requirements and regulations as a starting point.
- We educate, train and motivate employees to carry out their tasks in an environmentally sound manner.
- We continuously work to ensure efficient utilization of energy, materials and other resources.
- We continuously work on minimizing harmful environmental impacts and waste production, as well as safe and responsible disposal of waste.
Excerpt from our quality policy
- Our work must always meet our customers' requirements and expectations
- We have incorporated the concept of quality as an integral part of each employee's functions
- We remedy errors and deficiencies quickly, so that the disadvantages for the customer are minimized and repetition is prevented
- We must provide qualified advice to the customer regarding which surface treatment is best suited for the purpose
- We will continuously assess and improve the effectiveness of the quality management system
- We will ensure optimal and efficient processes through process management and data collection
Contact us and learn how we can help you
We help you find the right solutions within surface treatment. Contact us to find out more about how we can optimize your process and deliver a result that matches your requirements.
Write an email to info@chemtec.dk or call us at +45 75 67 92 92.
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